RECEIVING AND HANDLING CUSTOMER COMPLAINS
With the motto of customer-oriented, we have trained management staff and quality control staff (QC & QA) to master the industry’s professional knowledge, to meet the requirements and satisfy. Satisfying the increasing demands of customers.
Establish a process to receive and handle complaints from customers in a period of 3 to 5 working days.
Applying analytical methods to continuously improve product quality such as:
– 4M analytical method.
– 4 M & 1 E Analytical method.
– Analytical methods according to Fishbone chart.
Process improvement following the model: P-D-C-A in ISO-9001 quality management system.